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Using a virtual PBX (Private Branch Exchange), your employees will be able to handle more calls, solve customer issues more quickly, and close more deals. Additionally, you’ll be able to reallocate your advertising budget to the most effective channels to generate more orders. All customers will reach you without waiting or call drops, while you’ll maintain control over operators’ work, improve service quality, and secure more orders.

The main functions of a virtual PBX

  • Internal communication setup among your employees, regardless of their locations.
  • Welcome voice menu for your customers when they call your external numbers.
  • Routing incoming calls among your departments or employees.
  • Holding the customer on the line if no one answers, as well as transferring the call to other employees and organizing conferences.
  • Recording all conversations for further analysis of employees’ work.