Terms of service

1. This document is the official offer – the Offer of the company SIPCO ONLINE LLP (hereinafter referred to as the “Offer” and “Provider”) by the individuals or the companies, hereinafter referred to as the “Client”, to conclude the Agreement for the provision of paid communication services for data transmission using the capabilities of the website https://sipco.online.

2. Acceptance of the Offer (acceptance of the offer and agreement with the Terms and Conditions of Service) is carried out by performing the appropriate actions by the Client on the Provider’s website https://sipco.online, by performing implicit actions using the information and telecommunications network “Internet”, and entails the conclusion between the Client and the Provider of an Agreement for the provision of paid services using the capabilities of the website https://sipco.online (hereinafter referred to as the “Agreement”).

3. This Agreement concluded in this way will have the same legal force as an Agreement concluded by drawing up a single document on paper signed by both parties (a traditional paper document).

4. This Offer is posted on the Provider’s website https://sipco.online as a digital document. From the moment of acceptance, the Client is considered to have fully read and unconditionally agreed with this Offer, and from the moment of acceptance enters into a contractual relationship with the Provider on the terms specified in this Offer.

5. For the purposes of this document, the terms “Offer” and “Agreement” are considered equivalent.

Article 2

Terms and definitions

1. “Service” – communication services provided by the Provider to the Client in accordance with SIPCO ONLINE LLP Terms of provision of communication services, the Provider’s current Rates and this Agreement, including additional services provided by the Provider under this Agreement.

2. “Provider” –SIPCO ONLINE LLP company, providing services according to the Offer.

Company name: SIPCO ONLINE LLP

Company registration number: OC448088

Company address: Stoney Works, 8 Stoney Lane, London, England, SE19 3BD

Web site: https://sipco.online

Phone : +44 2039 960926

3. “Client” is an individual or a company accessing the SIPCO.ONLINE system from the Client’s own device, and consuming the Provider’s Services in accordance with this Offer.

4. “Client device” is a computer, mobile phone or other equipment or a set of such equipment, including a connecting line and a network endpoint, providing the Client with access to the Service.

5. “Parties” – collectively referred to as the Client and the Provider.

6. “Personal Account” is part of the SIPCO.ONLINE system, which is a Client self-service system containing information about the Client, connected Services, Personal Account balance, through which the Client manages the Services and other actions related to the execution of this Agreement.

Personal account is an analytical account in the Provider’s automated calculation system, used to record the Services provided to the Client, the receipt and expenditure of funds contributed by the Client under the Agreement to pay for the Services.

7. “Agreement / Offer” – an Agreement for the provision of Communication Services, concluded between the Parties through the acceptance of this Offer, together with Orders that are an integral part of the Agreement.

8. “Order” is an order to the Provider sent by the Client using the Personal Account for the purpose of purchasing, changing or refusing the Provider’s Services.

9. “Provider’s website” is a website located on the Internet at https://sipco.online, including all its pages and their contents (software).

10. “SIPCO ONLINE LLP Terms of provision of communication services” (hereinafter referred to as the “Terms and Conditions”) is a public document approved by the Provider and containing the complete user`s and quality characteristics` description of the Services and the conditions for their provision and relating to the current Offer.

The Terms and Conditions are contained in the form of the description of their on the Provider’s website https://sipco.online in the Personal Account or in the form of posted documents via a link from the Personal Account.

11. “Service Agreement” – individual terms of the Agreement for the identified individuals and companies, including the Offer, The Terms and Conditions and the Rate chosen by the Client.

12. “Rate, Rate plan” – a standard form of a commercial proposal (description on the Provider’s website https://sipco.online in the Personal Account or documents posted via a link from the Personal Account), approved by the Provider, containing a set of price conditions for the provision of Services or a package of Services related to the current version of the Offer. 

Article 2

General conditions

1. This document is the official offer of the Provider and contains all the essential conditions for the provision of Services on a reimbursable basis. Essential terms not specified in this document are considered agreed upon by the Parties by providing the Client with access to the Personal Account and carrying out appropriate actions by the Client in the Personal Account.

2. The Provider may revoke this Offer at any time on its own initiative and without the Client`s consent.

3. This Offer is considered revoked after being posted on the Provider’s website https://sipco.online in electronic form of another Offer of the Provider or notice of revocation of the Offer.

4. The offer is addressed to any person with access to the Internet (public offer).

5. The potential Client gets acquainted with the Provider’s Services and this Offer, posted on the Provider’s website https://sipco.online. If you agree with all the terms of service and this Offer, the Client registers on the Provider’s website https://sipco.online, in the manner defined in Article 3 (3) of this Offer.

6. The Parties recognize the fact of payment for services as full and unconditional acceptance of this Offer, without any additions, deletions or reservations.

Article 3

The provision Procedure of Services

1. The Provider undertakes, in accordance with this Agreement, to provide the Client with Services, which are one-time and/or systematic Services, and the Client undertakes to pay for the Services provided to him in the manner specified in this Agreement.

2. Services specified in Article 3 (1) of this Agreement are provided by the Provider to the Client with individual access to the Personal Account.

3. To receive access to the Personal Account, the Client completes the registration process by performing independent actions on the Provider’s website at: https://sipco.online, which include entering the information required by the Operator into the registration form, as well as carrying out implicit actions aimed at confirming the Client’s consent to the terms of this Offer and consent to provide his personal data to the Provider.

4. Access to the Client’s Personal Account is made by performing independent actions on the Provider’s website https://sipco.online by entering the Client’s authentication data into special fields.

5. The cost of providing Services (Rate, Rate plan) are published on the Provider’s website https://sipco.online and available in the Client’s Personal Account.

6. All actions performed in the Client’s Personal Account are deemed to have been performed by the Client. The Client acknowledges and understands that authentication data has value due to its unknown nature to third parties. The Client is fully responsible for storing authentication data – the Client’s unique login and password.

7. In order to create the best conditions for servicing the Client, the Provider organizes advertising and marketing campaigns for the Client. For the purpose of obtaining information about such promotions, as well as about promotions of the Provider’s partners, including information and advertising materials, the Client agrees to receive information about ongoing promotions, including through direct contact with the Client via communication means. The specific conditions of each promotion are posted on the Provider’s website https://sipco.online for the period of its validity.

8. Mandatory identification of the Client by photo verification: The Client sends to the Provider a personal photography (portrait) with the identification document in hand, open on the page with personal data. The photography must be in color. A personal photography must be a clear image of the face, strictly from the front, without a headdress, as on the document. Personal data in an identity document must be visible and readable.

9. If the Client has not passed identification, the Provider’s Services cannot be provided.

10. By concluding this Agreement by Accepting this Offer, the Client consents to the processing of his personal data by the Provider (including collection, systematization, accumulation, storage, clarification, updating, modification, extraction, use, transfer, distribution, provision, access, depersonalization, blocking, deletion , destruction of personal data) in order to execute this Agreement for the duration of the Agreement, as well as for six years after its termination.

11. 11. By accepting this Offer, the Client agrees to provide information about him to third parties, including the Provider’s partners, in order to fulfill the terms of the Offer.

12. The Client reserves the right to withdraw his consent to the processing of personal data by sending a corresponding written document to the Provider.

13. Contacting the Party, including for technical support of services, is carried out in accordance with the contact details specified in the Personal Account. The Parties have the right to use e-mail to exchange messages regarding the execution of this Agreement, unless otherwise provided by the Agreement and/or law.

14. The Provider has the right to attract third parties to provide Services to the Client as part of the Provider’s comprehensive Services.

15. The actual date of commencement of the Client’s use of the Services, as well as the volume of Services provided under the Agreement, are determined by the Provider based on data from the Provider’s automated billing system (hereinafter referred to as “Billing”).

16. To receive the Provider‘s Services, the Client uses communication channels provided by third parties. The Provider is not responsible for the quality of the Services if they are provided by other organizations, as well as for delays and interruptions in work that occur directly or indirectly for reasons that are beyond its control. Under no circumstances can the operator be liable for damages, including indirect, special, incidental damages and lost profits.

17. In the event that the Parties agree on the essential conditions for the provision of Services in a different manner, which is not published on the Provider’s website https://sipco.online, or agree on individual terms for the provision of Services, the Parties have the right to conclude an Additional Agreement to this Agreement, which will apply to the relations of the Parties in the part not regulated by this Agreement, or to conclude an Agreement and determine the priority value of the documents governing the legal relations of the Parties.

Article 4

The Agreement Rights of the Parties

1. The Client has the right:

(a) use the Services provided daily and around the clock to the extent required by the Client as stated by him in the Order and Service Descriptions;

(b) receive information about the Services provided and the balance of the Personal Account in the Personal Account;

(c) make a request regarding the volume and quality of the Services, as well as the accrued cost, in the event that the Provider fails to provide the Services in accordance with this Agreement.

2. The Provider has the right:

(a) carry out the necessary scheduled preventive maintenance related to interruptions in the provision of Services within a reasonable time, having previously notified the Client about this on the Provider’s website https://sipco.online and/or in the Client’s Personal Account at least 48 hours before the start of work;

(b) to charge the Client a monthly fee at the rate for the period of suspension of the provision of services, if the suspension of the provision of services is due to the fault of the Client;

(c) unilaterally change Rates and/or payment procedures with prior notification to the Client no less than ten days before such changes enter into force by publishing information on the Provider’s website https://sipco.online, in this case, confirmation of the Client’s consent to such changes is the fact of the Client’s continued use of the Services after the introduction of such changes;

(d) change the conditions for the provision of Services unilaterally with prior notification to the Client no less than ten days before such changes come into force, by publishing information on the Provider’s website https://sipco.online, in this case, confirmation of the Client’s consent to such changes is the fact of the Client’s continued use of the Services after the introduction of such changes.

3. In addition, the Provider has the right to suspend the provision of services if:

(a) The Client violates the terms and conditions of this Agreement, having previously notified the Client about this in the Personal Account;

(b) the provision of services is impossible due to force majeure circumstances ( extraordinary and unpreventable circumstances under the given conditions), if possible, having previously notified the Client about this on the Provider’s website https://sipco.online and/or in your Personal Account;

(c) the provision of services may create a threat to the security and defense of the state, the health and safety of people (for the duration of such a threat), without notifying the Client;

(d) the Client, by his actions or inaction, creates a danger of disrupting the proper functioning of the Provider`s network or equipment, or other Clients of the Provider, in this case, refusal to provide or suspension of the provision of services under the Agreement is permitted to the extent necessary to eliminate such danger;

(e) the Client uses the Services in violation of legal requirements, including advertising legislation, and/or cannot provide the Provider with confirmation of the subscriber’s consent to receive advertising, without notifying the Client;

(f) a complaint was received against the Client about a violation of the rights of a third party and/or the norms of current legislation, without notifying the Client;

(g) in other cases established by law.

 Article 5

The Agreement Obligations of the Parties

1. The Provider undertakes:

(a) Provide Services to the Client in accordance with the terms of this Agreement. The quality of services provided by the Provider must comply with the standards established by the laws of the United Kingdom ( UK ) and the European Union ( EU ).

(b) Keep records of the volume of Services provided to the Client based on data from the automated accounting system (Billing).

(c) Provide the Client with Services 24 hours a day, 7 days a week, without interruptions, with the exception of the time required for maintenance and repair work, as well as the time necessary to promptly eliminate failures or damage to line, cable or station equipment. Plan preventive and repair work at a time when it can cause the least damage to the Client. These cases will not be considered interruptions in the provision of the Service.

(d) Ensure confidentiality of communications.

2. The Client undertakes:

(a) pass Client identification in accordance by Article 3 (8) of this Offer, in order to fulfill the terms of this Agreement;

(b) pay for the Services provided to him in accordance with the selected Rate plan, Orders and this Agreement;

(c) not to use the Services for illegal purposes, as well as not to commit actions that harm the Provider and/or third parties, not to perform actions that interfere with the normal functioning of the Provider’s network, equipment and software of the Provider and third parties;

(d) do not use the Provider’s network to transmit traffic from other telecom providers;

(e) during the entire period of validity of this Agreement, reliably notify the Provider in writing through the Personal Account about changes in your identification data within five business days from the date of occurrence of such changes. The Provider may require the presentation of identification documents confirming the correctness of the specified data.

3. When fulfilling the terms of this Agreement, the Parties undertake to comply with the requirements for Providers and users of services in the United Kingdom (UK) and the European Union (EU).

Article 6

Payment procedure for Services

1. The payment procedure and cost of the Services are determined according to the Rate selected by the Client by creating the Order in the Personal Account.

2. The date of payment is the date of crediting funds to the Client’s Personal Account.

3. When paying for Services, the advance payment method is used:

(a) With the advance payment method, the Client`s advance payment is used to pay for the Services as they are consumed by the Client. The amounts of advance payments are determined by the Client independently based on the expected volume of consumption of the Services and/or the current Rate.

(b) The Client independently monitors the status of his Personal account. Services are provided with a positive Personal Account balance in accordance with the Provider’s Rate.

4. The provision of services of a one-time nature and not entailing changes in the cost of the Services according to the Rate is carried out by the Provider on the basis of the Client’s application submitted through the Personal Account and is paid in accordance with the agreement of the Parties.

5. All payments between the Provider and the Client are made cashless through payment acceptance operators with whom the Provider has entered into a corresponding agreement. And information on methods of making payments is indicated in the Client’s Personal Account.

 Article 7

Responsibility of the Parties

1. In case of failure to provide the Service, the Provider’s liability is limited to the obligation to promptly eliminate the malfunction or malfunction, or to return the unreasonably accrued and/or paid cost of the Service.

2. The Client is responsible for the safety of confidential information necessary for the provision of Services, which includes, among other things, access details to the Personal Account and the Provider’s website https://sipco.online, including, but not limited to, logins, passwords and URLs.

3. The Client accepts responsibility for the safety of the Credentials associated with the Client’s Personal Account and the Client Device.

4. The Client undertakes, within the framework of the rules for handling information, to comply with the following security requirements:

(a) do not use the User Equipment without password protection;

(b) do not use the same login and password;

(c) do not use the original password set by the equipment manufacturer;

(d) do not use a simple password;

(f) do not leave your written password in the public domain;

(g) regularly change the password of the Client Equipment and access to the Personal Account;

(h) change passwords immediately in case of suspicion of unauthorized use of the Services or when responsible employees who have the right to access the Client Equipment and/or Personal Account change.

5. If the Provider engages in accordance by Article 3 (14) to provide Services of third parties, the Provider is responsible for the activities of third parties as for its own.

6. The damages incurred by the Parties under this Agreement are compensated only in the amount of damages actually incurred, confirmed by documents; lost profits are not compensated. The Party has the right to offset damages solely on the basis of the prior written consent of the Parties.

7. The Parties are released from liability for non-fulfillment or improper fulfillment of the treaty obligations, if they prove that their non-fulfillment or improper fulfillment occurred due to force majeure circumstances or the fault of the other Party.

8. Force majeure circumstances include, among other things, any natural disasters, any military actions of any nature localized in the territory with which the execution of the Agreement is related, decisions and other actions of government bodies that significantly complicate or make it impossible to properly fulfill the Agreement conditions.

Article 8

Validity period and the Agreement termination procedure

1. This Offer becomes valid and comes into force after the Client confirms his registration on the website https://sipco.online by the Client`s clicking on the link to confirm registration.

2. The Agreement is considered concluded from the date of the Client`s acceptance of this Offer and is valid for an indefinite period, unless otherwise specified by the Order.

3. Termination of this Agreement is carried out:

(a) by agreed of the Parties;

(b) at the Client`s initiative, unilaterally, the Client may at any time refuse to fulfill the Agreement by written notification to the Provider at least one business day before the expected date of the Agreement termination, subject to payments for the services  actually provided by the Provider;

(c) at the initiative of the Provider, without notifying the Client:

– upon receipt of a corresponding request from the government-approved regulatory and competition authority for the broadcasting, telecommunications and postal industries (OFCOM);

– in case of the Client`s violation by of intellectual property rights, advertising laws, involvement in fraudulent, immoral or illegal actions, or in other cases established by law.

4. Upon termination of the Agreement, the Client is obliged to pay the Provider the cost of all Services actually provided to him by the Provider, and the Provider, within ten days, upon a written application from the Client, undertakes to return to him the amount of unspent advance payment.

  Article 9

Other conditions

1. The parties recognize the legal force of the Client’s applications submitted through the Personal Account, without subsequent provision of a document on paper.

2. The Offer is valid only for personal use of the Services by the Client; transferring access to the account to other persons and/or using the Services for resale is prohibited.

3. During the term of this Agreement and the next six years after its termination, each Party treats and protects as confidential all information related to the relations of the Parties.

4. Each Party undertakes to use confidential information solely for the purpose of fulfilling its obligations under the terms of the Agreement and to take all necessary actions to prevent disclosure or unlawful use of confidential information.

5. The parties undertake not to transfer information about each other that has become known to them to any third parties without mutual consent or in the absence of a court decision that has entered into legal force containing a binding order to disclose the relevant information.

6. The terms of the Agreement are subject to execution and interpretation in accordance with the following acts:

Data Protection Act 1998 (UK)

Contracts (Rights of Third Parties) Act 1999 (UK)

Communications Act 2003 (UK)

Audiovisual Media Services Regulations 2014 (UK)

Digital Economy Act 2017 ((DEA 2017), UK)

Product Security and Telecommunications Infrastructure Act 2022 ((PSTIA 2022), UK)

Provision of Services Regulations (PSRs) 2009 (UK)

Consumer Contracts Regulations 2013 (UK)

Consumer Protection from Unfair Trading Regulations 2008 (UK)

Consumer Rights Act 2015 (UK)

European Electronic Communications Code (EECC) 2002 (EU)

Digital Content and Digital Services Directive 2019 (EU)

7. Disputes in connection with this Agreement are subject to resolution according to the rules of EU – UK Trade and Cooperation Agreement (TCA) 2020.

8. If the details of one of the Parties change, the relevant Party is obliged to immediately notify the other Party in writing of the changes. Otherwise, all obligations fulfilled according to the last known details will be considered properly fulfilled.

  Article 10

10. Sanctions and Restricted Jurisdictions

The Operator does not provide services to, from, or within jurisdictions subject to international sanctions or restrictions, including but not limited to: Cuba, Iran, North Korea, Syria, and the regions of Crimea, Donetsk, and Luhansk.

The Operator does not process any payments related to these jurisdictions through Stripe or any other payment provider.

Users located in these jurisdictions are not permitted to use the services of the Operator. Any attempt to use the services in violation of this clause may result in immediate suspension or termination of the account.