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Privacy policy

Sipco Online privacy policy and the use of personal data.

    1. Collection and Use of Information

    1.1. Sipco Online collects various types of information from users during the use of our website. This information may include, but is not limited to, the following:

    • Personal Information: includes name, email address, phone number, and other data voluntarily provided by the user during registration on the website or filling out forms.
    • Usage Information: includes data about website visits, viewed pages, time spent on the site, and similar data.

    1.2. We use the collected information for the following purposes:

    • Provision of Services: to provide users with access to our services and website features.
    • Website Improvement: for analyzing usage trends, optimizing content, and improving website performance.
    • Communication with Users: for informing users about our services, promotions, updates, and other important events.
    1. Information Protection

    2.1. Sipco Online takes security measures to protect users’ personal information from unauthorized access, alteration, disclosure, or destruction.

    2.2. We do not disclose users’ personal information to third parties without their consent, except when necessary for providing services or in accordance with the law.

    1. Use of Cookies

    3.1. Google Analytics (G-RY80MDW1JD, Google) loads only after permission for analytics or Allow all. Tags are blocked before consent; no denied-consent signal is sent to external counters. Older cookie choices do not automatically enable analytics. Providers process the public page, its language and technical browser/network data, including the IP address received with a request. Events do not add contacts, form/chat contents, invitation codes, URL parameters or fragments. Google advertising signals and ad personalisation are off. Google analytics cookies are configured for 90 days. Landing choices last up to 180 days. Refusing or withdrawing in Cookie settings stops loading and removes accessible analytics cookies; previous pageviews are not automatically deleted. Blockers and tracking restrictions may prevent statistics. Provider policy: https://policies.google.com/privacy. This change applies only to the new landing site. The landing site uses localStorage and, for requested features, cookies or sessionStorage. Necessary data supports security, chat sessions and cookie choices. With permission, it may store theme and language (until deleted or withdrawn) and the first valid invitation code (up to 30 days without extending on repeat visits). The optional-storage decision is stored for up to 180 days on the landing domain only. Before permission, invitations are not stored or passed through links or QR. Refuse or change choices through Cookie settings in the footer. Refusal does not block sign-in or support. Withdrawal removes optional data on this landing site but does not undo past registrations or transactions. Server requests may involve IP addresses and technical request data to operate and protect the service; this differs from cookie storage. Account and chat data processing terms apply when you open those services. After an explicit choice on the new landing site, Sipco receives a technical decision record without a name, contacts, account or form contents. It supports the administrator's cookie-choice summary and is not sent to external analytics services. Refusal may be counted, but taking no action is not refusal. Categories, language and receipt time are retained for up to 180 days. A random decision number prevents duplicate delivery counts and is not a visitor number.

    1. Changes to the Privacy Policy

    4.1. Sipco Online reserves the right to make changes to this privacy policy. In case of significant changes, we will notify users by posting a notice on our website or sending an email notification.

    4.2. Continued use of the website after changes to the privacy policy implies user agreement with the updated version.

    Identity verification

    Identity verification may be required to access certain services or carry out justified security checks. We will explain the need for and purpose of the check before you provide data for it.

    Depending on the procedure, identity-document details and an image of the document, as well as a photograph or video for comparison with it, may be required. Before verification begins, we will provide information about the specific data requested, the purposes and lawful bases for processing, the processors and recipients involved, possible international transfers, retention periods and deletion arrangements. Only data necessary for the stated check will be requested.

    If verification involves processing biometric data to establish identity, the applicable lawful bases and additional conditions for that processing will be determined before it begins. Where separate explicit consent is required, it will be requested separately. Accepting this policy or continuing to use the website does not by itself constitute that consent.

    1. Contact Information

    5.1. If you have any questions or concerns regarding our privacy policy, please contact us at the following email address: info@sipco.online.

    This privacy policy describes Sipco Online’s approach to collecting, using, and protecting user information on our website. Please read it carefully before using our website.

     
     

Separate Contact us form

On the new sipco.online landing site, Contact us opens a separate form. Choose cooperation, agency, Merchant / API, general enquiry or your own topic. Email and message are required; name and phone are optional. Staff will reply by email after review; delivery depends on the mail service. For account or payment help use Need help? → Write to support. Staff will reply by email. A private email link opens only this conversation for up to 30 days; do not forward it. Entered contact details do not verify account ownership. If necessary cookies are blocked, email info@sipco.online. Closing the form keeps the draft until page reload or navigation.

Customer account analytics

Open Menu → Settings → Usage statistics. Google Analytics permission starts off; there is no popup banner in the account. The new landing page’s cookie choice is not transferred to the app.

Check the box only if you agree to optional statistics. The choice lasts up to 180 days in this browser, not across all account devices. If storage is unavailable, it applies only in the current window, as stated beside the control.

Uncheck the box to stop loading tags and delete analytics cookies accessible to the app. Withdrawal reaches other open tabs in this browser but does not delete statistics already sent. Do Not Track and Global Privacy Control keep analytics off.

Events include only the section name, language and sign-in state. Phone numbers, email, passwords, amounts, conversations, form contents, URL parameters and invitation codes are not added. Providers also receive connection details such as an IP address; the service is not completely anonymous. Session Replay, click maps, advertising personalisation and automatic link tracking are off.

Refusing does not affect sign-in, calls, payments or support. Blockers and tag settings may prevent data appearing in reports.